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Illustration: a quiet winter river trail at low sun

Responsible gambling · Manitoba

Responsible gambling: help in Manitoba

The hotel is joined to a casino. If gambling is becoming a problem for you or someone close to you, here's where to turn.

Illustration, not a photograph of the hotel

This guide is about a hotel, its restaurant and its stage. It does not encourage anyone to gamble. But the building contains a casino, so it would be wrong not to put the help on the record.

Call any time

Gambling Helpline: 1-800-463-1554 — free, confidential, 24 hours a day, 7 days a week. Manitoba Liquor & Lotteries publishes the number, and Shared Health Manitoba lists it as its Problem Gambling Helpline.

Age

You must be 18 or older, with valid photo ID, to enter Club Regent Casino and Playmaker's Gaming Lounge. Jags Event Space is also 18+.

Voluntary Self-Exclusion (VSE)

VSE lets you take a break from the Casinos of Winnipeg, the Shark Club Gaming Centre in Winnipeg and the province's online platform — or any combination. You choose the length; the minimum options are 6 months, 1, 2 or 3 years.

  • In person: speak to an employee at Club Regent or McPhillips Station Casino.
  • By appointment off-site: call 204-957-2500 ext. 8468.
  • You'll be asked for government-issued photo ID with a signature, to sign an agreement and to have a photo taken.

The operator is frank that self-exclusion relies on you: there's no guarantee you'll be identified if you go in. To end a VSE, the period must be over, you complete a free course called Pause and Plan, send a written request to VSE@mbll.ca, and wait for written confirmation.

Talk to someone on site

Informed Gambling Advisors work at the casinos: Club Regent 204-985-0419, McPhillips Station 204-985-1240.

Other support

  • Shared Health Manitoba (formerly the Addictions Foundation of Manitoba) — free professional counselling.
  • Community Financial — help with money problems linked to gambling.
  • Rainbow Outpatient Addictions Recovery (ROAR) — a free 16-week harm reduction programme for the 2SLGBTQIA+ community in Winnipeg.
  • Gamblers Anonymous and Gam-Anon — 12-step groups for people who gamble and for their families.

Signs worth noticing

  • Spending more time or money than you meant to, more than once.
  • Borrowing, or hiding how much you've spent.
  • Chasing losses — going back to win back what's gone.
  • Feeling restless or irritable when you try to cut down.

If any of these sound familiar, the helpline is the simplest first step. You don't need to be sure there's a problem to call.

Our own rules

We publish no gambling offers, no bonuses and no game recommendations, and we earn nothing from anything that happens on a casino floor. Our only income is described on our business model page.

Where these facts come from

  1. Manitoba Liquor & Lotteries — concerned about your gambling?
  2. Informed Gambling (MBLL) — get support and Voluntary Self-Exclusion
  3. Shared Health Manitoba — mental health and addictions services
  4. Casinos of Winnipeg — tour packages (age and ID terms)
  5. Club Regent Event Centre — corporate events
  6. Playmaker's Gaming Lounge at the hotel — hours

Checked by the editor on 31 October 2026. Hours, show dates and policies change; the venue's own page wins over ours.

Planning a night on Regent Avenue?

Tell the desk your dates and it will come back with what the hotel has open and what it costs that week — by email, usually within a business day. You decide after that; there is no deposit and no card number on this site.

When a request turns into a stay, the hotel or the booking partner pays us a commission; your rate is the same. Our business model · full request page

Continue to the request

Ask for a room at Club Regent

Our booking desk checks availability with the hotel or a booking partner and answers by email. This is a request, not a reservation.

No card is asked for and nothing is reserved yet. If the stay goes ahead, the hotel or a booking partner pays this site a commission — you pay the hotel's own rate. How that works.

Thank you — your request reached the desk. Expect an email reply (usually within a business day) with what the hotel has for your dates and the current rate. Nothing is booked until you confirm.

 Ask for a room